Service concept
Our service focuses on practical export coordination: understanding your application, confirming product information, organising agreed inspection records, and supporting documentation, shipment and follow-up communication.
Service Philosophy
Clear information, timely communication and documented next steps.
Service Mission
Customer satisfaction is our service mission.
Service Network
Export support built around the details of your order
CARE service
Each enquiry is handled through a clear sequence: requirements, product information, quotation, agreed checks, shipping documents and follow-up.
Parts Service
With a comprehensive parts strategy encompassing "assembly parts + maintenance parts", a robust parts reserve system featuring "global storage centers + regional central warehouses", and a versatile parts network model of "cooperation + self-operation", we leverage a network of top-tier parts suppliers from both domestic and international markets, providing customers with original parts that are plentiful, competitively priced, and of superior quality.
Strict quality control
For parts enquiries, send the vehicle model, chassis details where appropriate, part number or a clear photo so the requested item can be identified accurately.
Exclusive SHACMAN packaging
Parts availability, packaging and delivery arrangements are confirmed for each order before shipment.
Quality Guaranteed
Where a requested part has a supplier verification method, ask for the applicable record or documentation before confirming the order.
Quality Inspection
The following are common testing items after the Shacman Group Truck comes off the assembly line, to ensure that the quality and full performance of the vehicle meets the standard.
After-sales service technical support
Technical questions are collected by our export team and clarified with the relevant supplier before an order is confirmed.
Field service and professional cooperation
For larger purchases, discuss delivery planning, spare-parts requirements and the support scope needed for your project before placing the order.
Provide staff services
For delivery planning, tell us your operating location, intended use and any training or documentation requirements so they can be considered in the quotation process.
